Welcome to UnknownCards.com! We strive to ensure your experience with us is as smooth and enjoyable as possible. Below you will find details about our fulfillment and shipping processes.

Order Fulfillment

• Orders are typically processed within 1-3 business days after payment is confirmed. During peak seasons or promotional periods, processing times may be slightly longer.

• You will receive an email confirmation with tracking information as soon as your order is shipped.

Shipping Methods

• We offer various shipping options, including standard and expedited services, depending on your location.

• All orders are shipped via reputable carriers to ensure the safe delivery of your items.

Shipping Costs

• Shipping costs are calculated based on the weight, size, and destination of your order. These costs will be displayed during checkout before you complete your purchase.

• Free shipping promotions, if applicable, will be clearly stated on our website and applied at checkout when eligible.

Shipping Time Frames

• Estimated delivery times vary by shipping method and destination. While we aim to provide accurate delivery estimates, unexpected delays with the carrier may occur and are outside our control.

Shipping Restrictions

• We do not ship directly to international shipping or forwarding businesses. Any orders placed with such addresses will be canceled, and a 3% processing fee will be deducted from the refund.

• We currently only ship within the United States.

Damaged or Lost Shipments

• If your shipment arrives damaged, please contact us within 7 days of receipt with photos of the damage and packaging. We will work with you to resolve the issue promptly.

• In the case of a lost shipment, please reach out to us, and we will investigate with the carrier to determine the best course of action.

Returns and Refunds

• For details on returns and refunds, please refer to our Return Policy

Contact Us

If you have any questions or concerns about your order, please don’t hesitate to contact us:

• Email: Unknowncardsllc@gmail.com

 

Thank you for choosing UnknownCards.com for your Pokémon card needs!